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Frequently asked questions

Answers to common questions about finding providers, comparing unit prices, booking directly with a provider and using the LiteLocker Chrome extension.

How it works

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Can providers pay to rank higher?
Nope! Providers are ranked by traffic, and the rules are the same for everyone.
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Is the price shown the price I pay?
It's the price the provider shares, with a link to the provider's own page. You agree the final price with them directly.
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What if a provider doesn't share prices?
We say so and link the provider's website, where you can ask them for a price.
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How do I add a provider?
Submit the site. Once we've checked that it sells ads, it goes live in the directory.
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How much does storage cost?
It depends on the size and the place. A small locker can cost a few dollars a month, and a large warehouse space can cost thousands. The listing puts the provider's location next to its prices, which helps you judge a price.

Questions from renters

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Does LiteLocker rent out storage units itself?
No. LiteLocker lists storage providers and their units. You rent the unit from the provider, on its own site, by phone or at the facility.
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How do I choose a unit size?
The storage space calculator works out the floor space your boxes, furniture and pallets need and suggests a unit size. Each provider's page shows the unit sizes it rents.
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Are the prices on LiteLocker final?
A price on a listing is the price the provider publishes. The provider can add fees, deposits or insurance, so check the total with the provider before you book.

Questions from businesses

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Can I find warehouse space for a few pallets?
Yes. Warehouse providers and marketplaces that rent space by the pallet or by the square metre are listed under Warehouse space, with their price per pallet or per m² where they publish one.
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Does LiteLocker list warehouse software?
Yes. Warehouse management and inventory software is listed under Warehousing tools, with the vendor's plans and prices where it publishes them.
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Can my team share a list of providers?
Yes. A team account lets several people save providers to the same lists and see each other's notes.

Questions about prices

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Is the listed price what I will pay?
The listing shows the provider's price for that unit, plan or product. Deposits, insurance, delivery and tax can be added, so confirm the total with the provider before you book or buy.
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Why does a listing show no price?
Some providers only give a price when you ask. Their listing links to their own page, where you can request a quote.
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What does "From $X / month" mean?
It is the lowest monthly price among the units the provider lists. Larger or climate-controlled units usually cost more.

Questions about renting

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Which route is the quickest?
Online booking is usually the quickest for a self-storage unit. A call or a quote request takes longer, but it suits warehouse space and unusual sizes.
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Do I book through LiteLocker?
No. LiteLocker links to the provider or to a marketplace, and you complete the booking or the order there.
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Do I need to sign a contract?
Most facilities and vendors ask you to accept a rental agreement or terms of sale. Read the agreement on the provider's page before you pay.

Questions about storage rules

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Are these rules legal or insurance advice?
No. The rules are general descriptions. Each facility's rental agreement and insurance policy apply, so read them before you sign.
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Do all facilities have the same rules?
No. Each facility sets its own rules, and local laws can add more. Check the rules on the facility's page.
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What should I do if my item is not listed?
Ask the facility before you move the item in. The staff can tell you whether it is allowed and what conditions apply.

Questions about marketplaces

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What is a storage marketplace?
A storage marketplace is a website that lists the units of many facilities and lets renters compare them or book through the site.
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How do I know which marketplaces list a provider?
A provider's listing names the marketplaces that list it. If a marketplace is not named there, the provider may only take bookings directly.
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Do I need to use a marketplace?
No. You can also book a unit directly with the facility. Compare the price on the marketplace with the price on the provider's own page before you pay.

Questions about storage spaces

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What is the difference between self-storage and warehouse space?
Self-storage is a locked unit you fill and empty yourself, usually rented by the month. Warehouse space is rented by the pallet or by area, and the warehouse operator often handles the goods for you.
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What can't I store in a unit?
Most facilities refuse hazardous, flammable and perishable goods, and living in a unit is not allowed. The storage rules page lists the common restrictions, and each provider sets its own.
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Do I need insurance?
Many facilities require insurance for the goods you store. Some sell their own cover and others accept your home or business insurance, so ask the provider what it requires.

Questions from providers

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Do I have to publish my prices?
No. If a unit has no price listed, the page shows 'Contact for price' and tells visitors how to reach you.
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Where do the facts about me come from?
They come from your own pages, and each fact links to the page it comes from.
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I run several sites. How are they shown?
Each site has its own page. Branches of one brand are grouped under its main site.
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Can visitors see my storage rules?
Yes. What you accept and refuse to store, and your access and insurance terms, are shown on your page.